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These specialists can educate curious players on how to play games, the odds of winning and losing, and how to balance their time and budget while gambling. A GameSense Advisor can also provide information about Voluntary Self-Exclusion to those that are already enrolled in the program or who are considering taking a break from gambling.


Speak with a GameSense Advisor

During this unusual time, it’s more important than ever to find ways to connect with each other. Originally available only in casinos, you can now talk to a GameSense Advisor from the comfort of your home in two new ways:

  1. Call BCLC’s Customer Support Centre toll-free at 1-866-815-0222. Available every day from 7 a.m. to 12 a.m. PST.
  2. Use the Live Chat function on PlayNow.com. Scroll to the bottom of the page to find it.

FInd out more about BCLC's player health initiatives in this letter to our players about enhanced GameSense Advisor support. 


There are plenty of resources available online. For example, the BC Responsible and Problem Gambling Program also offers free information and resources related to gambling 24/7. Players can call the BC Gambling Support Line at 1-888-795-6111 to connect with an online operator and learn about gambling support available in their communities.