If you’re gambling more often than you think you should, you might want to consider BCLC’s voluntary self-exclusion program.
Voluntary self-exclusion can be an important first step in helping to control your gambling. When you enroll, you select a period of time to exclude yourself from all facilities with slot machines, commercial bingo halls, or PlayNow.com — for either 6 months, 1 year, 2 years, or 3 years.
Within B.C., there are three voluntary self-exclusion options for you to consider. You can sign up for one, two, or all three:
Gaming facilities with slot machines. This includes casinos, community gaming centres, and racetrack gaming floors with slot machines.
Commercial bingo halls.
Gambling on PlayNow.com
*note, that if you are self-excluded from a gaming facility, the restriction applies if you have a PlayNow.com account for the time you have opted-in for. If you have an existing PlayNow.com account it will be shut down for the time.
There are plenty of options to find the help and support you need. You can visit a GameSense Info Centre (located at all BC casinos and community gaming centres) and speak directly with a GameSense Advisor, or any staff member at the casino, community gaming centre or commercial bingo hall.
You can also call BCLC’s customer support line at 1-866-815-0222 for more information or to set up an appointment at BCLC head offices in Kamloops or Vancouver.
At any time, you can call the BC GAM Info line at 1-888-795-6111 for free, confidential help and advice
If you have a loved one you believe has a gambling problem, it’s understandable that you’d want to help. However, only the person seeking self-exclusion can sign up for the voluntary self-exclusion program. Not even a spouse or family member can do it for them. Click here for a downloadable brochure with frequently asked questions.
We want you to feel as prepared as possible and know what to expect once you’ve self-excluded. After you’ve signed your forms, self-exclusion begins right away, for the time period you have selected and cannot be changed.
For Encore Rewards members, your account will need to be deactivated and you can redeem your points for cash value.
Once you’ve signed up, the information you provided will be given to the security offices at the applicable gaming facilities to help you stick to your commitment.
Upon enrollment, you will have the opportunity to speak with a counselor or other problem gambling professional free of charge. For those who participate in counseling while self-excluded, we see much better success regaining control over their gambling. At any time, you can call the BC GAM Info Line at 1-888-795-6111 for free, confidential support.
Entering a casino or gaming facility while self-excluded is not allowed as part of your VSE, and if you are identified, security will ask you to leave. You could be charged up to $5,000 in accordance with the BC Gaming Control Act.
While self-excluded, you are not eligible to win in accordance with the Rules and Regulations of your exclusion. So, if you gamble and win and are identified as being enrolled in the program, BCLC cannot pay out the prize.
You may extend your self-exclusion by providing written notice to BCLC using one of these options:
- Renew in person at any gaming facility in B.C.
- Email your request to email@example.com
- Mail a letter to:
2940 Virtual Way
For all three options, please include the length of time you wish to extend your exclusion (6 months, 1 year, 2 years or 3 years) and a BCLC staff member will contact you to have the documentation completed at your convenience.
You can also renew your VSE enrollment by visiting a qualified counsellors. To set up an appointment call the BC GAM Info Line at 1-888-795-6111 or email firstname.lastname@example.org