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How to speak with a GameSense advisor

Casinos are temporarily closed, but our GameSense Advisors are still here to help.

No one could have predicted what impact COVID-19 would have on our everyday lives—and with casinos and community gaming centres temporarily closing their doors to help keep our communities safe, finding new ways to connect with each other is more important than ever before. GameSense Advisors are ready to continue providing the one-on-one support and information that some might need.

What is a GameSense Advisor?

GameSense Advisors are player health specialists that are available to answer questions about games, the odds of winning and losing, and can offer information and resources that help keep gambling fun and on budget. They can also answer any questions about the Voluntary Self-Exclusion program for those who have enroled recently or are considering taking a break from gambling.

And, when necessary, GameSense Advisors can provide referrals to free gambling outreach support offered by the Province of B.C.

Find a GameSense Advisor during COVID closures

Previously, GameSense Advisors were only available in casinos and community gaming centres, but with the temporary closures, they have expanded their services. To ensure everyone has access to the support they need at this time, there are two new ways to speak with a GameSense Advisor:

  1. Call BCLC’s Customer Support Centre toll-free at 1-866-815-0222. Available every day from 8 a.m. to 12 a.m. PST, players can speak with a GameSense Advisor for support, information and more.
  2. Use the live chat function on PlayNow.com. Scroll to the bottom of the page to find it. 

Remember to take care

Physical distancing can understandably also have an effect on mental health, which is why it’s also important to invest in a little self-care each day, including: